Frequently asked questions

Find a material, compare seller offers, add the selected product to the cart and enter the address. Before confirming, check the shop, quantity, unit and delivery mode.

The cart groups products by shop. A separate order is created for each shop, with its own delivery and payment terms.

Status and details are available under “My orders”, together with products, totals and actions currently available for the order.

The mode is shown with the offer. Seller-arranged delivery is handled by the seller; platform delivery applies only when it is explicitly available at checkout.

For seller-arranged delivery, the seller confirms price and timing based on the address, weight and volume. An available platform quote is shown at checkout.

Not always. Agree unloading, lifting to a floor and special handling for heavy or fragile cargo separately before dispatch.

Available methods are shown in the cart and order. They may differ for goods, seller-arranged delivery and platform delivery.

Use only the method shown in the placed order or official payment window. Do not send money through unrelated links.

Before using the material, check quantity, labelling, unit, packaging, colour and visible damage.

Photograph or record the mismatch and tell the seller immediately using the order contact. Do not use the disputed goods until a solution is agreed.

Cancellation depends on the order status. Exchange and return terms depend on the reason, product condition, seller terms and applicable rules.

Signing in with a phone number is required to place and track an order. This links the order to your profile.

Open “My orders” in your account. Available details about current and completed orders are stored there.